Oversees and is responsible for all front desk operations.
Prepares, balances, posts, and distributes all necessary reports on a daily basis
Oversees Cash and Bank handling procedures with all associates on a daily basis and ensures adherence to company standards.
Conducts Arrival and Departure audits in all areas of the Front Office.
Executes sell outs by aggressively managing room inventory for day of arrival.
Assists Guests Service Agents as needed with unresolved problems which arise during the shift and takes a \"hands on\" approach with guest \"check in\" and \"check out\".
Provides updated room availability and rate information to agents and other managers as directed.
Ensures that the proper tools and supplies needed to do the job are available.
Monitors computer equipment for proper functions and interfaces with computer departments as required.
Ensures associates understand Hotel/Brand commitment to guest service and observes standards of conduct, rules, fire regulations, and department policies.
Ensures all associates have completed their work prior to the end of the work shift, including checklists, cash drops, etc.
Pre-Shifts arriving associates on daily information and any special instructions prior to the start of their shift.
Continuously evaluates the work performance of Front Desk Staff and provides ongoing coaching and counseling.
Follows proper compliance with all policies, standards and procedures.
At least 2 years of Hotel Front Desk experience
At least 1 year hotel management experience
Proven customer service experience and excellent communication skills including oral, verbal, and written; Basic analytic and arithmetic skills;
Familiarity with Microsoft Windows applications;
Experienced in managing an organized labor work force
Strong communication, decision-making, organization and leadership skills.
Comprehensive knowledge of personal computers and various property specific applications, such as Opera, Word, Excel, Outlook, and Solomon.
Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic.
Self-motivated with strict attention to detail and ability to work independently and with minimal supervision
Proven team leader with a high level of energy and motivation
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